VPN speed dropped: what to check before contacting support

First separate the VPN from the network

1. Measure the speed with the VPN off. Slow anyway: it is the network or your plan.
2. Open Russian sites: they go directly, not through the VPN. Slow there too: again the network.
3. Only foreign sites are slow and Russian ones are fast: go on down the list.

Update the subscription

The subscription has several routes to the server, including cloud ones. Update the subscription in the app and connect again: the app picks a working route. If the app has a single-line key, it has no spare routes: add the subscription link.

Restart the connection

After switching networks, for example from home Wi-Fi to mobile data, the old connection sometimes hangs. Turn the VPN off and on. On a computer there is a button for this in «Connection mode», under «If the connection behaves oddly».

On a computer: mode and connections

• «Normal mode»: the browser and most programs go through the VPN.
• «All traffic»: everything goes through the VPN, down to the last program. It is heavier, and on a weak computer the difference shows.
• «Diagnostics», tab «Connections», shows what goes through the VPN right now: sometimes one program with a big update eats the speed.

Still slow

Write to support in the bot @ShtilVipBot: which device, which network, since when. The log from «Diagnostics» speeds things up.